Frequently asked questions

By card or mobile money at the checkout, through Paystack. Your card details go to Paystack and never touch our servers. If you would rather arrange payment another way, call us and we will sort it out.

Yes. Call +233 554344929 or message us on WhatsApp with what you need, and we will confirm the price and arrange payment and delivery.

You can browse and work out quantities without one. An account keeps your orders, your invoices and your saved shades in one place, and makes the next order faster.

Every order has one. Open the order in your account and download the PDF, or have it emailed to you from the same page.

Yes, for approved organisations: schools, hospitals, ministries, churches and companies. Ask the trade desk to approve your account, then choose "On a purchase order" at the checkout, give the PO number and attach the document. If you need a template, download our purchase order form, print it and fill it in. Nothing is charged online; your PO number is printed on the invoice and we invoice your organisation on the agreed terms.

For trade customers, yes: hardware stores, contractors, developers and interior designers buy from us direct. Tell the trade desk what you need and it will come back with terms.

Delivery is GH₵80 on the order, and free once the order reaches GH₵1,500.

Greater Accra is usually next day. The other regions are within three working days, subject to the road and the rains.

Everywhere we supply: Greater Accra, Ashanti, Western, Western North and the rest of the country. If you are somewhere remote, message us before ordering and we will confirm.

Yes, from the plant or from a stockist near you. Our stockist list shows who carries Zigma in each region.

101 shades on the card today, and any tintable product can be mixed to any of them at the plant.

Usually. Send a photograph, a fabric, a chip or another brand's code to our colour lab through the colour matching form, and we will match it and tell you what it will cost.

A bespoke shade adds GH₵6 per litre, because the colourant is what costs. Shades on the card are priced as shown.

Not exactly, and no screen can promise otherwise. Judge a painted sample on the actual wall at more than one time of day. Every shade on this site also carries its light reflectance value and a lighting preview, which tell you more than the swatch does.

Measure the walls and use the calculator: it works out the litres and the tins from the coverage of the product you pick. As a rule of thumb, one litre covers about ten square metres per coat, but check the data sheet for the product.

Twenty-five to thirty minutes for most of our emulsions, longer in humid weather. The recoat time is on every product page and on the technical data sheet.

Matt for bedrooms and ceilings, satin or semi-gloss where walls get washed: kitchens, bathrooms, hallways and children's rooms. Our room-by-room ideas go through it properly.

All 7 products have one, free to download as a PDF. Safety data sheets are sent on request so you always get the current issue.

Most faults are moisture or preparation rather than the tin: blistering, peeling, mould and efflorescence all say a wall is wet. Our troubleshooting page goes through the ten commonest, and a technical representative will look at a photograph if you send one.

Contact us with the order number and we will sort it out. Paint tinted to a bespoke shade is mixed for you alone, so it cannot go back on a shelf; unopened, standard tins are a different matter. The terms of sale set out what happens.

Tell us within a day or two, with a photograph of the tin and the delivery note, and we will replace it.