Help
What it costs, how long it takes, and what happens if something is not right.
Delivery charge
GH₵80
Free delivery from
GH₵1,500
Greater Accra
Next day
Orders are picked and packed at the plant. Greater Accra is usually delivered the next working day; the other regions are within three working days, and the rains can add a day on some roads. We call the number on the order before the driver sets out, so somebody is there to take the tins.
Paint tinted to a bespoke shade is mixed after the order is paid for, which can add a day before it leaves us. If timing matters, say so in the order notes or call us and we will tell you where it is.
The charge is GH₵80 per order, and nothing once the order reaches GH₵1,500. It is shown at the checkout before you pay, never added afterwards.
You can collect from the plant at Accra, Ghana, or buy across the counter from a stockist. We have stockists in Greater Accra, Ashanti, Western, Central and Northern.
Damaged or short on arrival. Tell us within a day or two, with a photograph of the tin and the delivery note. We replace it; you do not pay twice for our packing or the driver.
Wrong item. If what arrived is not what the order says, contact us with the order number and we collect it and send the right one.
Changed your mind. Contact us with the order number before you open the tins. Unopened, standard tins in resaleable condition are the straightforward case. A shade tinted to order is mixed for you alone and cannot go back on a shelf, which is why we will always help you choose before it is mixed rather than after.
A fault in the paint. Tell us the batch number off the tin and what happened, and send a photograph. We keep a retained sample of every batch and can check it against yours. Most on-site faults turn out to be moisture or preparation, and our troubleshooting guide goes through those honestly.
The full position is in the terms and conditions of sale.
The frequently asked questions cover most of it, and we answer messages within one working day.
